Downloading TeamViewer will enable Macumen to control your computer as if we are sitting in front of it, the perfect solution for when we can’t actually be there. You just need to click the logo to the right and TeamViewer will automatically be downloaded. Once you open the download you will be given an ID number, let Macumen know what it is and we can start to look at the issue you are experiencing and get to working on solving the problem.
Downloading TeamViewer does not mean that we will have unlimited access to your computer, we will have access only while you have it running. It’s also worth keeping so that we can easily access your computer should you have any more issues in the future.